# Support

The support page provides access to all service related items. Here you can submit a request for information of report a service disruption.

{% hint style="info" %}
The options shown differ based on the subscription type.
{% endhint %}

1. These support items are available for everyone
2. Support tooling avaible for Modular and Tailored subscriptions
3. We will always be there to help you, contact us if you have any questions

<figure><img src="/files/Am5whWfyam5lLgZkAycR" alt=""><figcaption><p>Support Home</p></figcaption></figure>

## Contact Support

When support is needed, click on the **Contact Support** tile. This opens the **General inquiries form**.

{% stepper %}
{% step %}

### About you

Provide your name and email address so we can reach you.
{% endstep %}

{% step %}

### Subject

Choose the subject so that your question will be directed to someone who knows the subject.

**General Inquiry**

Any general question, you can ask us anything about the product.

**Technical Inquiry**

Having trouble setting up the environment, or have a deep technical question? Please ask us and our support team will help you getting up to speed

**Sales Inquiry**&#x20;

Do you have any questions about prices or upgrading a subscription? We will help you find the right solution.

**Suggestion**

The product is built with the user in mind! Do you have any suggestions that will help us further improve the platform? Let us know.
{% endstep %}

{% step %}

### Your Question

Please describe your question. Be as specific as possible.
{% endstep %}

{% step %}

### Done. Send it out.

Have you finished filling out the form? Then press **Done. Send it out**. We will contact you as soon as possible.
{% endstep %}
{% endstepper %}

<figure><img src="/files/xGUUDIUOrqMclqJVlKef" alt=""><figcaption><p>General inquiries form</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kpnthings.com/kpn-things/the-portal-explained/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.