> For the complete documentation index, see [llms.txt](https://docs.kpnthings.com/kpn-things/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kpnthings.com/kpn-things/the-portal-explained/support/contact-info.md).

# Contact info

The Contact info page provides you with all methods to contact us for questions and in case of an incident.

1. Click on **Contact info** in the menu to see all options to get in touch with us
2. We will always be there to help you, contact us if you have any questions
3. Support methods avaible for Modular and Tailored subscriptions

{% hint style="info" %}
Best method in case of a high priority issue for Modular and Tailored subscriptions is to first create a **support ticket** and then **call** us to discuss the impact and help us to start the investigation as soon as possible.
{% endhint %}

{% hint style="info" %}
The options shown differ based on the subscription type.
{% endhint %}

<figure><img src="/files/ahMyObZNVs7sJDLatudP" alt=""><figcaption><p>Contact info</p></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.kpnthings.com/kpn-things/the-portal-explained/support/contact-info.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.