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  • KPN THINGS USER GUIDE
    • Introduction
    • Getting started
      • Registration and setup
      • Device simulator app
      • Connect devices
        • SIM cards
        • Supported devices and KPN Devices
        • SODAQ R412M
        • Smartrak
        • Marvin development board
        • LoPy5
        • Arduino MKR WAN 1300/1310
        • Arduin MKR NB 1500
    • All videos
    • Tutorials
      • Configure a flow
      • Connect a HTTPs destination
      • Create a simple IoT web applicationPage
      • Send instruction to LoRa DevicePage
      • Send your data to Azure SQL
      • Technical overview
        • Management data model
        • Uplink communication
        • Downlink communication
        • Location data
      • Accounts and projects
        • Customer accounts and users
        • Projects
        • Customer management
        • Cost overview and contract
    • Frequently asked
      • Multi Factor Authentication
  • GENERAL FUNCTIONS
    • Quick reference videos
    • APIs
  • THE PORTAL EXPLAINED
    • Things Manager
      • Devices
        • Bulk operations
      • Data
        • Device data graph
      • Connectivity
        • LoRa connectivity configuration
      • Bulk reports
    • Things Creator
    • Support
      • News
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      • Real-time status
      • Service reports
      • Documents
      • Support tickets
      • Invoices
      • Contact info
    • Shop
  • BUILDING BLOCKS
    • Devices
      • Sensors
        • KPN Conditionsensor CO2 II
        • KPN Conditionsensor CO2 III
        • KPN Conditionsensor CO2 III motionPage 1
        • KPN FillTag I
        • KPN FillTag II
        • 1M2M ED1608
        • Elsys ERS
        • Device Simulator (Mobile Phone app)
        • Generic Device (Internet connected)
        • Generic LoRa device (preset connectivity)
        • Generic LoRa device (programmable)
        • Generic M2M device
        • Generic M2M device (with Internet connection)
      • Trackers
        • KPN Global Tracker Autonomous
        • KPN Global Tracker Wired
        • KPN LocationTag I
        • KPN LocationTag II
        • KPN LocationTag II v2
        • KPN LocationTag II v2 Expert Mode
        • KPN LocationTag II v3
        • KPN LocationTag III (with GPS)
        • KPN LocationTag III (without GPS)
        • KPN LocationTag III v2
        • KPN LocationTag III v2 Buffer
        • KPN LocationTag III v3
        • KPN LocationTag III v4
        • KPN LocationTag V
        • KPN LocationTag VI
        • KPN LocationTag WS
        • Streamline LoRa
        • Streamline M2M
        • Viloc
      • Routers
      • Gateways
        • KPN FSK Basestation
      • Device SDK
    • Connectivity
      • Connecting LoRa devices
        • LoRa connectivity configuration
      • Connecting M2M devices
      • Connecting Internet devices
      • Connecting MQTT Devices
    • Data Processing
      • ThingsML and SenML
        • ThingsML
        • SenML
          • Understanding and Interpreting SenML Data
          • Changes in KPN SenML
      • Device Twin
      • Decoders and encoders
        • Common measurements list
        • Decoder migrations
        • DIY Decoder
          • DIY decoder scripts
      • Merger
      • Device data
      • Devices
    • Destinations
      • HTTPS destination
      • MQTT broker
      • Cumulocity IoT Platform
      • Azure Event Hubs
      • Azure IoT Hub
      • Test Endpoint
      • ThingsBoard
      • Datacake
      • AWS Lambda
      • Google Cloud Run functions
  • IOT LINE UP
    • Freemium
      • Test SIM cards
    • Explorer
    • Modular
    • Tailored
    • Terms and Conditions
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  1. THE PORTAL EXPLAINED
  2. Support

Contact info

All methods to get in touch with us

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Last updated 7 months ago

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The Contact info page provides you with all methods to contact us for questions and in case of an incident.

  1. Click on Contact info in the menu to see all options to get in touch with us

  2. We will always be there to help you, contact us if you have any questions

  3. Support methods avaible for Modular and Tailored subscriptions

Best method in case of a high priority issue for Modular and Tailored subscriptions is to first create a support ticket and then call us to discuss the impact and help us to start the investigation as soon as possible.

The options shown differ based on the subscription type.

Contact info