# Service status

The Service status page provides you with the current operational status of our platforms.

1. Click on **Incidents** in the menu for an overview of the status of our platforms
2. If **Overall status** is **OPERATIONAL** all underlaying items are functional
3. All major incidents are shown in the overview with one of the statuses below

***

**Investigating** 

Under investigation but no cause has yet been found

**Identified**

We found the cause, we are going to apply a fix

**Monitoring**

We applied a fix and monitor if the platform remains stable

**Resolved**

Everything is working fine again

**Closed** 

All operational actions are done, we have taken up the learnings to improve our services

***

4. This is the date and time of the last update of the incident
5. The information on this page is also available on [**status.kpnthings.com**](https://status.kpnthings.com/) in case the Things Portal itself is inaccessible and also more detailed updates on the incident are available

{% hint style="info" %}
Scroll down on the **Real-time status** page to check what subsystem is impacted.
{% endhint %}

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## Subsytem details

Below the KPN Things Incidents overview more details are available to show which service has been affected.

***

**Cisco Control Center API**

There is a disruption to the API, please use Cisco Control Center as a workaround when possible

**Cisco Control Center Portal**

There is a disruption at the Cisco Control Center portal, please use Things Portal as a workaround when possible

**KPN Things API**

There is a disruption to the API, please use KPN Things Portal as a workaround when possible

**KPN Things Engine**

There is a disruption of the KPN Things backend that results in not receiving data for customers that use **Flows**

{% hint style="info" %}
There is no workaround available for Freemium, Explorer and Modular subscriptions. In this case M2M data will be lost. LoRa data will be buffered and forwarded after the incident is resolved.
{% endhint %}

**KPN Things Portal**

There is a disruption to the user interface of Things Portal, please use the KPN Things API when possible or wait with making changes until the incident is resolved

**LoRa Connectivity**

There is a disruption of the whole or a large part of the LoRa network

{% hint style="info" %}
There is no workaround available for LoRa network interuptions. Depending on the type of disruption, it may be possible that data will still be delivered after the incident is resolved.
{% endhint %}

**M2M Connectivity**

There is a disruption of the whole or a large part of the M2M networks of KPN in the Netherlands

**M2M Roaming Connectivity**

There is a disruption in the roaming domain or with a roaming partner.

{% hint style="info" %}
There is no workaround. We are aware of the impact of disruptions in the domain of our **roaming partners** for you as a user. We report this as an **incident** to our partner to solve the issue.
{% endhint %}

## RSS feed

The **RSS feed** (Really Simple Syndication) makes it possible to automatically receive status updates. You will need an RSS-feed reader or plugin in applications like Slack or Mattermost to be able to recieve the updates.

The RSS feed for status updates is located at the following URL:

[**https://kpnthings.statuspage.io/history.rss**](https://kpnthings.statuspage.io/history.rss)