eSIM connectivity configuration
The eSIM Connectivity configuration page gives you the opportunity to manage the profiles on your eSIMs. You can download new profiles, enable or disable a profile, remove existing profiles, and follow all operations that are performed on the eSIM.
An eSIM (embedded SIM) can hold multiple profiles, of which only one can be enabled at a time. Profiles are managed remotely with RSP (Remote SIM Provisioning), based on the SGP.32 (IoT-RSP) standard.
An eSIM can be a soldered chip inside a device, or a SIM card that contains an eSIM module. The device must support eSIM for this to work.
The eSIM overview
In the eSIM overview, you see all your eSIMs with their enabled profile and the result of the last operation.
Below is a brief description of the columns displayed:
Use the columns selector to show or hide columns and change their order. You can find a detailed explanation in Connectivity.
EID This is the unique identifier of the eSIM itself, not of the profiles on it
Profiles This shows the number of profiles that are currently on the eSIM
Enabled Profile (ICCID) This is the ICCID of the profile that is currently enabled. Clicking the ICCID brings you to the connectivity details of that profile
Profile This is the name of the profile that is currently enabled
Last operation This shows the result of the most recent operation performed on the eSIM, for example Successful (enable profile) or Failed (download profile by activation code)
RSP type This shows the RSP standard and version that is used to manage the eSIM, for example SGP.32 (IoT-RSP) (v1.2)
Operator This is the operator of the enabled profile
Profile type This shows the type of the enabled profile, for example K153 or K155
Search by EID
Use the search field to look up the EID (eUICC Identifier) number of the eSIM. If you enter part of the number, you'll get a list of all EIDs containing those digits.
eSIM details
In the Things Portal, we can show you all eSIM details for an EID, such as the profiles on the eSIM, the technical properties, and the operation history.
Click anywhere on the line or the
icon at the end of the row
In the eSIM detail overview, you will find all the information and can perform actions:
Device Summary Summary of the device linked to the enabled profile (optional)
eSIM Summary Summary of the eID, the enabled profile and the last operation
Profiles on this eSIM View and manage the profiles on the eSIM (enable and remove)
Add profiles to this eSIM Download a new profile with an activation code
Base Properties View the technical properties of the eSIM
Operations Follow all operations performed on the eSIM
After you perform an action, the new command is only received and executed once the device reconnects to the eSIM Manager server. This can take a while, sometimes a few hours, depending on the configured reconnection interval. While an action is pending, a blue bar is shown indicating that no new action can be performed.
Device Summary
In the eSIM details overview, you can also see the device linked to the ICCID of the enabled profile. When you click on the device properties, you are automatically redirected to Device Details. A more detailed explanation of how this works can be found in IoT Devices.
A device can only be linked to a KPN profile. When the enabled profile is a KPN profile, you still need to enter the device information manually in the portal. When a non-KPN profile is enabled, the data is handled outside the Things Portal and no device information can be shown.
1. Link Device
When no device is linked to the ICCID of the enabled connectivity, you can select a device here.
This option is only available if no device is currently linked and the enabled profile is a KPN profile.
2. Device properties
When a device is linked, the device properties are shown here. Below is a brief description of the fields displayed:
Label This is the name of the device
Barcode This is the unique identifier of the device, such as a barcode or serial number
Device type This defines the type of device and determines which decoder is applied
Processing This shows whether the data is processed and delivered to an endpoint
Flows This shows which data flow the device is linked to
eSIM Summary
In the eSIM Summary overview, you see the current state of the eSIM.
Below is a brief description of the fields displayed:
eID This is the unique identifier of the eSIM
Enabled profile This is the name of the profile that is currently enabled
Last operation This shows the result of the most recent operation performed on the eSIM
M2M This is the ICCID of the enabled profile. Clicking the ICCID brings you to the M2M connectivity details, where you can manage the connectivity settings of the profile
Profiles on this eSIM
This section shows all profiles that are currently downloaded to the eSIM. Only one profile can be enabled at a time. When you enable a different profile, the currently enabled profile is automatically disabled.
1. ICCID
This is the unique identifier of the profile. Clicking the ICCID brings you to the M2M connectivity details of that profile.
2. Profile
This is the name of the profile. A Preloaded tag indicates that the profile was already installed on the eSIM during production, instead of being downloaded later.
3. Profile state
This shows the current state of the profile. Below is an overview of the available states and their meaning.
Enabled
the profile is active and used for connectivity; only one profile can be enabled
Disabled
the profile is installed on the eSIM but not in use; it can be enabled at any time
4. Operator
This is the operator that owns the profile.
5. Project
This is the project in the Things Portal where the connectivity of the profile is managed. For a non-KPN profile, no project is shown, because the connectivity is managed outside the Things Portal.
6. Remove profile
The 
icon removes the profile from the eSIM.
Removing a profile deletes it from the eSIM. To use the profile again, it must be downloaded again with an activation code.
7. Enable
This button enables the profile. The connectivity will switch to this profile and the currently enabled profile will be disabled.
8. Sync with eSIM
The profile information shown is based on the last known state in the Things Portal. Use the Sync with eSIM button to retrieve the current state of the profiles directly from the eSIM. The result of the sync appears in the Operations table.
When you sync, the current state is retrieved from the eSIM. This can take a while, and you cannot start new actions until it completes.
Add profiles to this eSIM
This is section 4 from the eSIM details overview. In this section, you can download a new profile to the eSIM with an activation code. You receive the activation code from the operator that provides the profile.
1. Activation Code
Enter the activation code of the profile you want to download to the eSIM.
2. Enable after download
When this option is switched on, the profile is automatically enabled after the download has completed. The currently enabled profile will then be disabled. When this option is switched off, the profile is downloaded in the Disabled state and can be enabled later.
This operation is performed automatically in two steps, so the profile may be downloaded for a brief moment before it becomes active.
3. Download this profile to one eSIM
This button starts the download of the profile to the eSIM. You can follow the progress and the result of the download in the Operations table.
Base Properties
Base Properties shows the technical properties of the eSIM. These properties are fixed and cannot be changed.
1. Linked eIM
This is the eSIM IoT Remote Manager (eIM) that manages this eSIM. The eIM is the system that sends the profile management commands to the eSIM.
2. RSP type
This shows the RSP (Remote SIM Provisioning) standard that is used to manage the eSIM, for example SGP.32 (IoT-RSP), the GSMA standard for IoT devices.
3. RSP version
This shows the version of the RSP standard that the eSIM supports.
Operations
The Operations table shows the history of all operations performed on the eSIM, such as downloading, enabling and removing profiles. Use the search field to filter the operations.
Below is a brief description of the columns displayed:
1. Last state change
This is the date and time the operation last changed state. Operations are not always completed immediately, because the eSIM must be reachable to process a command.
2. Operation
This is the type of operation. Below is an overview of the operations and their meaning.
Download profile by activation code
a new profile is downloaded to the eSIM with an activation code
Enable profile
a profile on the eSIM is enabled; the previously enabled profile is disabled
Remove profile
a profile is removed from the eSIM
Sync with eSIM
the current state of the profiles is retrieved directly from the eSIM
3. Operation state
This shows whether the operation was completed Successful or has Failed.
4. Profile
This is the profile type the operation was performed on.
5. ICCID
This is the ICCID of the profile the operation was performed on. Clicking the ICCID brings you to the M2M connectivity details of that profile. For operations that are not related to a specific profile, such as Sync with eSIM, no ICCID is shown.
6. Operator
This is the operator for which the operation was performed.
For a new eSIM on which no operations have been performed yet, the Operations table will show No operations found.
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