M2M connectivity configuration

Change your communication and rate plans

The M2M Connectivity configuration page gives you the opportunity to choose the communication and rate plan that best suits your application.

Cisco synchronisations

For M2M connectivity, the information is synchronised with the source system, Cisco Control Center. This sync is performed daily. If you’ve made changes directly in Cisco Control Center, the list may show outdated information. However, when you view an individual connection, the latest data for that item is always retrieved.

You can check when the last synchronisation took place by clicking the icon.

Last Cisco sync

Search by ICCID

Use the search field to look up the ICCID number of the simcard. If you enter part of the number, you’ll get a list of all ICCIDs containing those digits.

Search field

Open ICCID details

In the Things Portal, we can show you all M2M details for an ICCID, such as activation dates, usage, and technical information.

1. Click anywhere on the line or the icon at the end of the row

2. When the Cisco button is available, you can open the ICCID information in Cisco Control Center directly from the Things Portal

If you are not logged in to Cisco Control Center, you will first see a login screen when you click the Cisco button.

If you are already logged in, clicking this button will immediately open the ICCID in Cisco Control Center.

Open ICCID details

In the M2M detail overview, you will find all the information and can adjust settings:

1. Device Summary Summary of the device linked to the SIM card (optional)

2. M2M Summary Summary of the ICCID reference and status

3. M2M Details Change the Communication and Rate Plan

4. M2M Connectivity Configuration View device details and change the device linked to the ICCID

5. eSIM Profile Details View details about the eSIM profile and activation code

6. Billing Show the billing details for the ICCID

7. Ownership View the project and linked account details

Device Summary

In the Connectivity Details overview, you can also see the device linked to an ICCID. When you click on the device properties, you are automatically redirected to Device Details. A more detailed explanation of how this works can be found in IoT Devices.

For connectivity in a Tailored project, linking a device is optional. It can be used to keep track of which connectivity is associated with which device. However, the data is handled outside the Things Portal, and device management is not mandatory for Tailored projects.

Below is a brief description of the fields displayed:

1. Label This is the name of the device

2. Barcode This is the unique identifier of the device, such as a barcode or serial number

3. Device type This defines the type of device and determines which decoder is applied

4. Processing This shows whether the data is processed and delivered to an endpoint

5. Flows This shows which data flow the device is linked to

Device Summary

M2M Summary

In the M2M Summary Details overview, you see an overview of the current settings of the simcard.

Below is a brief description of the fields displayed:

For a Tailored project, the clickout button to Cisco Control may be available.

1. Cisco Clickout button to Cisco Control Center

2. ICCID This is the unique identifier of the simcard

3. Connection This is the status of the simcard

4. Comm Plan This shows the current communication plan setting

5. Rate Plan This shows the current rate plan setting

M2M Summary

M2M Details

You can change the simcard settings in the this section. If you are a Tailored user and also use Cisco for simcard management, you’ll notice that this information is synchronized automatically.

When you change simcard settings directly in Cisco, the updated information will be visible in Things Portal after the daily Cisco synchronization.

M2M Details

1. Connection

This hows the current status of the SIM card. You can change this status in this menu. Below is an overview of the available statuses, their meaning, and when to use them.

Status	Description	When to use
Activated	simcard is live and ready for data, voice, or sms services	for simcards actively in use by a customer or device
Activation Ready	simcard is configured and ready for quick activation after exceeding a minimum data threshold	for simcards prepared for deployment or large rollouts
Deactivated	simcard was active but is now turned off	for simcards that are temporarily not in use but reusable later
Retired	simcard is permanently disabled and cannot be reactivated	for simcards that are lost, damaged, or no longer needed

2. Last message

The Last Message field shows when data was last received from the SIM card. It provides an indication of whether the SIM is functioning correctly or when it was last used.

3. Edit Communication and Rate Plan

You can use the pull-down menus to change the SIM card settings. The available options may vary. If you are a tailored customer, there might be custom options designed specifically for your environment.

Communication and Rate Plan

Out-of-bundle usage and costs

This is designed to ensure continuity and prevent your device from suddenly losing connectivity. This means there is no abrupt internet interruption, and you can continue using your device without disruption.

Please make sure that out-of-bundle usage remains within reasonable limits to avoid unnecessary or unexpectedly high costs.

In case you are unsure about the average usage of a new device, we recommend monitoring its consumption closely to prevent surprises.

If usage exceeds your bundle, you can always upgrade your bundle before the end of the month. In that case, we will charge the cost of the higher bundle, and any out-of-bundle usage incurred earlier in that month (before the adjustment) will not be charged separately.

4. Communication and Rate Plan information

These are the current settings for this simcard. When you change the communication and rate plan, the new settings will appear here.

5. APN(s)

The Access Point Name (APN) determines which gateway delivers your data traffic. This value cannot be set separately. It is linked to your communication plan. When you change the communication plan, the APN shown here may also change. For customers without a Tailored subscription, the APN is always kpnthings2m2m, ensuring that traffic is delivered to the Things Portal.

M2M Connectivity Configuration

In this section, you can disconnect a SIM card from a device or link it to one. If there are issues with a SIM card, you can insert a different SIM card into the device and confirm the swap in the Things Portal.

M2M Connectivity Configuration

1. M2M Connectivity Configuration details

Here you can view the hard configured details of the SIM card.

2. M2M Device Configuration

The IMEI number (International Mobile Equipment Identity) is a unique 15-digit code that identifies your device. This number is linked to the device, not to the SIM card.

3. Unlink SIM card

This action disconnects the SIM from the device. Besides ending the administrative link, flows and destinations also stop the delivery of device data.

4. Switch SIM card

If you don't want to end a relationship between a SIM and a device but want to link the device to a different SIM, you can use this function to select another SIM.

5. Link Device

When a SIM is not linked to a device, you can select a device here.

This option is only available if no device is currently linked.

eSIM Profile Details

In this section, you'll find specific details about the enabled eSIM profile. Details like the Name of the profile, which Operator created the profile, the current State, the current ICCID. At last, here you can retrieve the profile activation code. This is the code you need if you want to download this profile to an eSIM.

The following eSIM profile statuses are available:

• Enabled: The profile is active and can be used for mobile network connectivity.

• Disabled: The profile has been assigned but is currently inactive. It cannot connect to the mobile network until it is re-enabled.

• In Stock: The profile is available in inventory but has not yet been assigned to a device or user.

• Removed: Theprofile has been removed from the device and is no longer available for use.

This eSIM Profile Details section is only available when there is an eSIM profile.

Billing

Billing shows the current billing status, including the start date of connectivity and whether the grace period or minimum term has passed.

M2M Billing information

1. Billing state note

If it is not immediately clear why connectivity is billed, the note explains the reason, for example because a contract term has expired or because it simply became active through usage.

2. Billable

This section shows whether the SIM is currently billable, indicated with a simple yes or no.

From the connectivity list, you can easily filter all billable SIMs and recommend deploying these first to make sure they are put to use.

3. Shipped date

This date shows when the SIM was registered in the system and for physical SIMs, the date on which it was shipped.

4. Grace period and end data

The grace period is the timeframe within which a SIM becomes billable in accordance with the contract. If a grace period applies, you will see its duration here and the date on which it will end.

5. First activation date

This date indicates when data usage was first observed for the SIM.

6. Minimum term and end date

The minimum term is the timeframe within which a SIM stays billable in accordance with the contract. If a minimum term applies, you will see its remaining duration here and the date on which it will end.

Ownership

Ownership shows which account and project in the Things Portal the connectivity belongs to.

M2M Ownership

1. Things Customer

This is the name of your own Things Portal client.

2. Project

This is the project where the connectivity is managed. Each project is linked to a single Cisco account or Cisco Customer.

3. Connectivity provider

This is the connectivity solution linked to the project. The provider is M2M Cisco, with the account acting as the provider. In most cases, it includes the name of the Cisco account, or a combination of the Cisco account and Cisco customer, where applicable.

4. Cisco Account

This is the account as it exists within Cisco.

For a Tailored customer, there is always a dedicated, individual account. For Modular or Explorer customers, this account level is labeled as such, under which a Cisco Customer account exists.

5. Cisco Customer

This is an optional sub-level within Cisco accounts.

For a Tailored customer, connectivity can be grouped within Cisco at this level. For Modular or Explorer customers, this level shows the customer account as it is known and linked to the project.