Edit email subscriptions

Change your preferences for receiving operational updates

We aim to keep you well-informed. You’ll receive relevant updates based on your email subscriptions. However, some content may not apply to you, or you might prefer not to receive updates at all. You can adjust your preferences anytime in the Things Portal.

To change email subscriptions, you need to have a Things Manager role.

Changing mail subscriptions is not available for Freemium and Explorer users. If there are issues with the KPN Things Portal, Explorer customers will always be informed by email.

Access email subscriptions

You can access email subscriptions in two ways.

1. Via My Things User Details (personal settings only)

2. Via Things Manager tab (change settings of all users, admin only)

Via My Things User Details

1

Click your name in the top-right corner in the KPN Things Portal.

Click My Things user details

2

Under the Operational Email Subscriptions section, select Edit Subscriptions.

3

1. Select only the update types you want.

2. Click Save to apply your settings.

Via Things Manager Tab

Before you start

To manage email subscriptions of other users, you need the Things Manager - Admin role.

• Already an admin? Great! Let’s get started!

• Not an admin yet? Ask your organization’s administrator to grant you admin rights Not sure who that is? Contact us and we’ll help you out

1

1. Click the Things Manager tab in the KPN Things Portal

2. Click your Company in the menu

3. Select User Profiles under Account

2

Click the button at the end of the selected user.

Your own account is marked with 'you' in the First name column.

3

Under the Operational Email Subscriptions section, select Edit Subscriptions.

4

1. Select only the update types you want.

2. Click Save to apply your settings.

Service Updates – Stay informed about new features that enhance your services.

Planned Maintenance – Get notified about scheduled maintenance so downtime never catches you off guard.

Incidents – If an incident occurs, we’ll let you know immediately.