> For the complete documentation index, see [llms.txt](https://docs.kpnthings.com/kpn-things/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kpnthings.com/kpn-things/general-functions/user-management/edit-email-subscriptions.md).

# Edit email subscriptions

We aim to keep you well-informed. You’ll receive **relevant** updates based on your **email subscriptions**. However, some content may not apply to you, or you might prefer not to receive updates at all. You can adjust your preferences anytime in the **Things Portal**.

To change email subscriptions, you need to have a **Things Manager** role.

{% hint style="warning" %}
**Changing mail subscriptions is not available for Freemium and Explorer users.**\
If there are issues with the KPN Things Portal, Explorer customers will always be informed by email.
{% endhint %}

## Access email subscriptions

You can access **email subscriptions** in **two ways**.

1. Via [**My Things User Details**](#via-my-things-user-details) *(personal settings only)*
2. Via [**Things Manager tab**](#via-things-manager-tab) *(change settings of all users, admin only)*

## Via My Things User Details

{% stepper %}
{% step %}
Click your **name** in the **top-right corner** in the KPN Things Portal.

Click **My Things user details**

<img src="/files/b0bJIfC6XEM76fc1DTKW" alt="" data-size="original">
{% endstep %}

{% step %}
Under the **Operational Email Subscriptions** section, select **Edit Subscriptions**.

<img src="/files/gnTvfXueTF8SPKfDBKHP" alt="" data-size="original">
{% endstep %}

{% step %}

1. Select only the update **types** you want.
2. Click **Save** to apply your settings.

<img src="/files/GaSEhTVmFXaCLim15s8U" alt="" data-size="original">
{% endstep %}
{% endstepper %}

## Via Things Manager Tab

### Before you start

To manage email subscriptions of **other** users, you need the **Things Manager - Admin** role.

* **Already an admin?** Great! Let’s get started!
* **Not an admin yet?** Ask your organization’s **administrator** to grant you admin rights\
  Not sure who that is? [Contact](/kpn-things/the-portal-explained/support/contact-info.md) us and we’ll help you out

{% stepper %}
{% step %}

1. Click the **Things Manager** tab in the KPN Things Portal
2. Click your **Company** in the menu
3. Select **User Profiles** under Account

<img src="/files/WJ7ZYqd55PEX798M7idQ" alt="" data-size="original">
{% endstep %}

{% step %}
Click the <img src="/files/y9PPmDNZiHvGoyY2Uswa" alt="" data-size="line"> button at the end of the selected user.

{% hint style="info" %}
Your own account is marked with **'you'** in the **First name** column.
{% endhint %}

<img src="/files/nHg9R2LvQ8u8l7uuO49F" alt="" data-size="original">
{% endstep %}

{% step %}
Under the **Operational Email Subscriptions** section, select **Edit Subscriptions**.

<img src="/files/gnTvfXueTF8SPKfDBKHP" alt="" data-size="original">
{% endstep %}

{% step %}

1. Select only the update **types** you want.
2. Click **Save** to apply your settings.

<img src="/files/GaSEhTVmFXaCLim15s8U" alt="" data-size="original">
{% endstep %}
{% endstepper %}

{% hint style="success" %}

**Service Updates** – Stay informed about new features that enhance your services.

**Planned Maintenance** – Get notified about scheduled maintenance so downtime never catches you off guard.

**Incidents** – If an incident occurs, we’ll let you know immediately.
{% endhint %}


---

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