# Edit email subscriptions

We aim to keep you well-informed. You’ll receive **relevant** updates based on your **email subscriptions**. However, some content may not apply to you, or you might prefer not to receive updates at all. You can adjust your preferences anytime in the **Things Portal**.

To change email subscriptions, you need to have a **Things Manager** role.

{% hint style="warning" %}
**Changing mail subscriptions is not available for Freemium and Explorer users.**\
If there are issues with the KPN Things Portal, Explorer customers will always be informed by email.
{% endhint %}

## Access email subscriptions

You can access **email subscriptions** in **two ways**.

1. Via [**My Things User Details**](#via-my-things-user-details) *(personal settings only)*
2. Via [**Things Manager tab**](#via-things-manager-tab) *(change settings of all users, admin only)*

## Via My Things User Details

{% stepper %}
{% step %}
Click your **name** in the **top-right corner** in the KPN Things Portal.

Click **My Things user details**

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2F0vRhoqGmOiEmy9azcCqw%2Fuser%20management_my%20user%20details.png?alt=media&#x26;token=d5a5eb4d-48b7-4ce1-89c2-6baf12d09839" alt="" data-size="original">
{% endstep %}

{% step %}
Under the **Operational Email Subscriptions** section, select **Edit Subscriptions**.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FoQBU31Yk63joSRTEomTc%2Fuser%20management_edit%20subscriptions.png?alt=media&#x26;token=3ef6e252-0c50-4f70-ae74-f7cff211e29a" alt="" data-size="original">
{% endstep %}

{% step %}

1. Select only the update **types** you want.
2. Click **Save** to apply your settings.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FyUfMcClnEwGcmhk5zLIj%2Fuser%20management_change%20subscriptions.png?alt=media&#x26;token=15a5b207-05a5-44c2-8d79-6d9fd41e80d2" alt="" data-size="original">
{% endstep %}
{% endstepper %}

## Via Things Manager Tab

### Before you start

To manage email subscriptions of **other** users, you need the **Things Manager - Admin** role.

* **Already an admin?** Great! Let’s get started!
* **Not an admin yet?** Ask your organization’s **administrator** to grant you admin rights\
  Not sure who that is? [Contact](https://docs.kpnthings.com/kpn-things/the-portal-explained/support/contact-info) us and we’ll help you out

{% stepper %}
{% step %}

1. Click the **Things Manager** tab in the KPN Things Portal
2. Click your **Company** in the menu
3. Select **User Profiles** under Account

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FoY8wfCEj6hAaOUcRwD1m%2Fuser%20management_things%20manager.png?alt=media&#x26;token=556b62d8-d05f-4ef6-aa1b-c95518ad4925" alt="" data-size="original">
{% endstep %}

{% step %}
Click the <img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2F5wjBezcBmU17kkygJMRr%2Fselector.png?alt=media&#x26;token=bedddf3c-72d7-4565-b967-bcd520bc6ee9" alt="" data-size="line"> button at the end of the selected user.

{% hint style="info" %}
Your own account is marked with **'you'** in the **First name** column.
{% endhint %}

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FBnwekPEKzbXnnapzHoml%2Fuser%20management_select%20user.png?alt=media&#x26;token=12dab7ed-27f9-4793-91ea-4addbc116eb4" alt="" data-size="original">
{% endstep %}

{% step %}
Under the **Operational Email Subscriptions** section, select **Edit Subscriptions**.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FoQBU31Yk63joSRTEomTc%2Fuser%20management_edit%20subscriptions.png?alt=media&#x26;token=3ef6e252-0c50-4f70-ae74-f7cff211e29a" alt="" data-size="original">
{% endstep %}

{% step %}

1. Select only the update **types** you want.
2. Click **Save** to apply your settings.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FyUfMcClnEwGcmhk5zLIj%2Fuser%20management_change%20subscriptions.png?alt=media&#x26;token=15a5b207-05a5-44c2-8d79-6d9fd41e80d2" alt="" data-size="original">
{% endstep %}
{% endstepper %}

{% hint style="success" %}

**Service Updates** – Stay informed about new features that enhance your services.

**Planned Maintenance** – Get notified about scheduled maintenance so downtime never catches you off guard.

**Incidents** – If an incident occurs, we’ll let you know immediately.
{% endhint %}
