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Configure users, roles and permissions

The assignment of roles and permissions is done in GRIP. This Identity and Access Management platform is developed by KPN, specifically designed for Business Users. It enables organizations to securely and efficiently manage access to their applications and services.

To assign roles, you must be an admin of the account. As an administrator, you can add or remove users and configuratie roles and permissions for your services.

No admin yet!

Then ask your administrator to provide you with the admin rights. In case you don't know who is the administrator for your organization is, please contact us.

Are you assigned an admin role?

Let's get started!

Access the User Management section

There are three options to get to the User Management screen.

  1. Log in with MijnKPN

  2. Log in with KPN Things Portal

  3. Log in using the direct link

Depending on your proposition, you can access GRIP either via MijnKPN Zakelijk or via the Things Portal. In case you are using a Freemium or Explorer proposition, GRIP is always accessed through the Things Portal.

Log in with MijnKPN

1

Open MijnKPN

Open MijnKPN via https://mijnkpnzakelijk.kpn.com

2

Open User Management

Click on the User Management link in the menu-item Company Details

3

You are now in GRIP Users

You are now in the User section of GRIP where you can manage users and roles

Log in with KPN Things Portal

1

Open the Things Manager tab

  1. Open the KPN Things Portal via https://portal.kpnthings.com/manager or click on the Things Manager tab in the KPN Things Portal

  2. Click on your Company in the menu

  3. Click on User Profiles under Account

2

Open User Management

Click on the Manage Users link shown above the users overview.

3

You are now in GRIP Users

You are now in the User section of GRIP where you can manage users and roles

1

Open GRIP

Open GRIP via https://grip-on-it.com/.

2

Open User Management

Click on the Users link in GRIP Homepage

3

You are now in GRIP Users

You are now in the User section of GRIP where you can manage users and roles

Add user

1

Select Add User

Click on the Add User button

2

Provide the general information

  1. Fill in the general details of the new user

  2. Select the Send email to set password option to send a password email immediately. This can also be done at a later time, for example after you’ve configured all roles and permissions.

  3. Click the Add User button

After adding the user, the next screen opens where you can optionally enter additional information about the user. This information is not required for using your account, but it can be used for your own administration.

  1. Add additional general details (optional)

  2. Add even more information like job title or office location (optional)

  3. Click the Save Changes button

Add Services and Roles

1

Select Services and Roles

  1. Select the Services and Roles tab

  2. Click on Admin if the user should also be able to manage other users.

  3. Click the Save Changes button

  4. Click the + Assign services and roles button the add services

Select the services and roles the user should be assigned. The example below grants the user permissions to access all features within the KPN IoT solution.

Services and Roles explained

The below list shows the available roles for services that are used within the KPN IOT solution and describes what levels of access each of the roles gives to the user in KPN Things portal.

The central identity solution behind every account

This provides the user with an account that grants access to all assigned services.

Role
Description
Access

Admin

Provides full management control over users, including the user's own account.

Provides visibility into the services and roles of other users. Users can be modified, added, or removed.

The foundation for your IoT applications

This provides the user with roles to manage the IoT solution.

Role
Description
Access

Things Creator - Admin

Full management access to the Things Creator tab

Grants access to add, modify, or remove custom device types, decoders, and scripts.

If case only connectivity features are used, this option does not need to be enabled.

Things Creator - Read Only

Read-only access to the Things Creator tab

Grants access to view custom device types, decoders, and scripts.

If case only connectivity features are used, this option does not need to be enabled.

Things Manager - Admin

Full management access to the Things Manager tab

Grants access to add, modify, or remove devices, flows, and destinations, as well as manage connectivity.

Things Manager - Editor

Partial management access to the Things Manager tab

Grants access to add or modify devices, flows, and destinations, as well as manage connectivity. You do not have permission to delete items.

Things Manager - Read Only

Read-only access to the Things Manager tab

Grants access to view devices, flows, and destinations.

Things Support - User

Access to the support pages under the Things Support tab

Grants access to the support pages to view all services related information:

News

Release notes

Documents

Service status

Service level report

Contact info

Please note that in order to receive service emails, the Things Support role must be assigned.

Provides access to te KPN Webshop

This provides the user with roles to access the KPN Webshop functions.

Role
Description
Access

Forecasting

This enables forecasting when large quantities of a product are expected to be ordered in the future.

This allows reservations to be made for calendar periods to ensure that stock levels of items are taken into account at the time of ordering. This feature is only available to customers with whom forecasting has been agreed. If this is not the case, this role does not need to be selected.

Quatation

This allows for ordering articles according to the contract and request a quotation for items that are not yet included in a contract.

This allows for ordering articles according to the contract and request a non-binding quotation to be requested for a product. The status of orders and the history of previous orders can be viewed.

Read Only

This allows users to view available products and their prices in the webshop.

This allows to view available products and their prices. The status of orders and the history of previous orders can be viewed.

Voucher Manager

This allows discount vouchers to be processed.

This allows discount vouchers to be processed.

Provide access to MijnKPN Zakelijk functions

This provides the user with access to the MijnKPN Zakelijk service portal. It gives access to the available services.

However, we are very proud of our KPN Things portal and therefore recommend accessing these services through the portal.

Role
Description
Access

Facturen (Invoices)

This allows users to view all invoices in PDF format.

This allows to view all invoices in PDF format that are related to the same KPN Reference Number (KRN).

Provides access to the Service Portal for reporting incidents and service request

This provides the user with access to the Self Service Portal.

Role
Description
Access

ICT Manager

This allows users to access the Self Service Portal to register tickets.

This allows to report and track incidents, service requests and view registered tickets from your colleagues.

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