# Shop The **KPN Webshop** for IoT products has been combined with the KPN Webshop for other business market products. When multiple products are purchased, they will be displayed in this single environment. You can only start if you have a MijnKPN account with the correct permissions to access the KPN Webshop. ### No account yet! Then ask your administrator to create an account. If case you don't know who is the administrator for your organization is, please [contact ](https://docs.kpnthings.com/kpn-things/the-portal-explained/support/contact-info)us. ### You have receIved an account? Let's get started! There are two ways to log in to the KPN IoT Webshop. This can be done via the **MijnKPN** or directly from the **KPN Things Portal**. ## Log in with MijnKPN {% stepper %} {% step %} ### Open MijnKPN Open MijnKPN via [https://mijnkpnzakelijk.kpn.com](https://mijnkpnzakelijk.kpn.com/) {% endstep %} {% step %} ### Open the KPN Hardwareshop Click on the **KPN Hardwareshop** link in the menu-item **Products**

{% endstep %} {% step %} ### Log in with Grip The KPN IoT Webshop is a separate module, click on **Log in with Grip** to log in with your Single Sign On account

{% endstep %} {% step %} ### You are now in the webshop You are now in the KPN Webshop where you can choose the desired product group

{% endstep %} {% endstepper %} ## Log in with KPN Things Portal {% stepper %} {% step %} ### Open the shop tab Open the KPN Things Portal via or click on the **Shop** tab in the [KPN Things Portal](https://portal.kpnthings.com) In the shop tab, the available product groups are shown based on the IoT solutions used

{% endstep %} {% step %} ### Select product group To go directly to the desired product group select

{% hint style="info" %} Fewer items may be visible on your shop. More items will be only shown when an additional connectivity type is activated in the portal. {% endhint %} {% endstep %} {% step %} ### You are now in the webshop You are now in the KPN Webshop directly in the product group you selected in the KPN Things Portal

{% endstep %} {% endstepper %} ## Search and select ### Search for an item Do you know the name of the item? Then you can search directly via the

button. If you want to **view** the products per product group, click on. 1. The desired product **group** 2. The desired **type** of product 3. View the **specifications** for a product

### Add an item to the shopping cart If you have checked the desired items and would like to order them, click on. 1. The

buttons to select the desired **quantity** 2. Add to shopping cart

### Multiple articles in a single order Once you have added an item, it can be ordered via **Continue to order**. You can also include **multiple** items in one order and choose **Continue shopping**. It is also possible to add a non-KPN IoT product such as a mobile phone or accessory to the Shopping Cart. Please note that this will be processed as a separate delivery. These items are shipped separately and are not charged via the KPN IoT invoice.

### Order simcards When ordering SIM cards, it is possible to immediately choose additional options to ensure that they are delivered with the desired settings in Cisco Control Center. Of course it is possible to change this afterwards in the KPN Things Portal or Cisco Control Center. If more than one Account ID is in use, it is possible to indicate which account you want, cick on. 1\. Select the **Account ID**

If you want to immediately select the desired communication plan and rate plan, click on. 1. default rate plan **no** 2. fill in the desired **comm plan** name 3. fill in the desired **rate plan** name 4. click on **continue ordering**

## Place an order ### Check your order If you have chosen to place the order, check the **Shopping Cart** for the desired quantities and products. If the order is correct, click **Continue ordering**.

### Shipping details Based on the company details the company address is available. This information cannot be changed. In the next step you can choose to deliver the order to this address. If you want to have the order delivered somewhere else, you can choose a different address.

### Contact details Because you are the one who places the order, we will inform you about the status. You do not have to adjust the information. If someone else is our **Contact Person** for this order, then please adjust the information here. {% hint style="danger" %} A phone number must not contain **spaces**. So add the number as **+5511912345678** and not +55 11 91234 5678. {% endhint %}

### Delivery adress Choose here to use the company address as the delivery address. Or enter a different address. 1. Use the **company address** as the delivery address 2. Select a **previously entered** different address 3. **Manually enter** a different address 4. Save the entered address as a **new address** to select from the list later {% hint style="danger" %} It is **very important** that the delivery address is **complete.** The information is necessary to prevent packages from **getting lost** or being **held up by customs** authorities because informatie is not clear. Information needed: * name, phone and email information of the **receiver** * **full adress** including district of state information * **additional information** like docking station or gates on location In case an adress is saved as a **new adress** our team is able to check if the information is complete and correct the information if nessacary **before** sending the order to logistics. When an order is placed using a **one-time address**, we are forced to reject the order and **will contact you** to ensure the order is placed correctly, in order to **prevent** the mentioned issues. {% endhint %}

### Reference details and confirmation Reference details can be added for your own use, please fill in the following information. 1. Add an internal Purchase Order 2. Enter a Reference text

### Requested delivery data and payment method If there is a desired delivery date, please indicate it here. The payment method cannot be changed. By default, the costs are included on the upcoming invoice as one-off costs.

{% hint style="warning" %} We do our best to meet the requested delivery date. If the date is not feasible, we will contact you. {% endhint %} ### Your order has been placed **You're done!** Your order is now being processed.

## Confirmation and order status Click on **View my order**. You will then receive an overview of all the order information.

## Track your order status You will receive a confirmation with the **order number** by e-mail. This is your reference if you have any questions about the order. You can track the status of your order in the KPN IoT Webshop. Click on the **Track and Trace** link in the email to open your order to follow its status.

**Do you have any questions about the status of your order?** Is any information incorrect or is the desired delivery date very important? Please [contact us](https://docs.kpnthings.com/kpn-things/the-portal-explained/support/support-tickets) stating your **order number** and your **question**. We will always provide personal support. ## Current prices and forecasting ### Current prices via quotation It may be indicated in the ordering process for items that **daily prices** apply. These items are subject to price fluctuations of the components used. We immediately request a quote from the supplier for the ordered products. After you have placed an order, you will first see it in the quotation overview.

When we receive the current prices we will contact you to determine whether the order can be processed. The order may always be adjusted or cancelled at that time. ### Indicating order expectations If you expect to place order in large numbers in the coming period, you can provide a forecast. Deviating from the expectations later is permitted. But informing our suppliers in advance helps in anticipating planning and purchasing. Would you like to provide a **forecast**? Then click on forecast in the menu.

Now provide a forecast of quantities for the products you expect to order. 1. Filter when needed by entering part of the product name, such as **Business Grade**, or a product code like **K019** 2. Enter the **quantities** per product in the month in which you expect to place the orde 3. Press **ENTER** to save the value {% hint style="warning" %} If there is no input field for a month in question, it is no longer possible to provide a forecast for it. In case an order is placed for that month, the products are shipped according to the standard delivery times that apply to the product. {% endhint %} {% hint style="danger" %} Once you have entered a forecast **value** in a field, don't forget press **ENTER** to **save** it! If you want to **change** the value, simply enter a new number and press **ENTER** again to **overwrite** the previous one. {% endhint %}

{% hint style="success" %} A reliable and up-to-date forecast helps us to deliver your order as quickly as possible. {% endhint %} If you have new information, please **adjust** the forecast. 1\. Click Configure Forecast to adjust the **previous** forecast In this way you help us to prepare upcoming orders and ensure that our suppliers can respond to them on time.

## Make a list of favorite items Only the items for which your price is included in the contract can be ordered directly. You may want to include these in a **favorite** list for quick access. ### Search an item If you have checked the desired items and would like to order them, click on. 1. The **search** icon 2. Type a part of the **product name** 3. Click on **Look** to open the item

### Add an item to your favorite list If you found the desired item and would like to order them, click on. 1. The **heart** shaped favorite icon

### Order or remove a favorite If you want to view your selected items, open **Favorite** from the menu.

To order or remove an item from your favorite list, click on. 1. The **In cart** button to order the item 2. The **heart** shaped favorite icon to remove the item from your list

## Show an overview of your orders You can find all orders in the menu under **Orders**.

Open the order to show the order details. 1. The **search field** search for the order number you recieved by Email 2. Click on the **order number** to open for the **order details**

### Order details and attached files The order details give an overview of the order including the track and trace information and attached files. 1. Click the link for **Track & Trace** information 2. Download attached files like the **packing slip** 3. Resend the **order delivery** Email including the Track & Trace link