Platform status history

This page tells you the historical status of the KPN Things Portal.

10 November 2020

LoRa data history unavailable in the Things Portal

Due to issues in the LoRa network, LoRa data history was unavailable for a short period of time.

The processing of LoRa messages was not effected by this issue.

15 September 2020

Login unavailable for Things Portal

Due to an unforeseen certificate renewal by the login provider, it was not possible anymore to log into the KPN Things Portal. By updating the trusted certificates in our systems, we had the login flow working again at around 11:40.

We have received mentions that the same error was already present on Friday 12 September, so the issue could have been present during the preceding weekend.

The error you would get after trying to log into the Things Portal

{
  "status": 500,
  "error": "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to request target"
}

11 February 2020

LoRa message outage

During the aftercare period of the release of KPN Things Portal version 5 we detected that all data coming from LoRa devices was not being forwarded to applications. We solved this in the afternoon, meaning applications should only be missing data from 9:45 through 18:00 on that day.

You could use the LoRa message history to fetch missed payloads. Any questions you have regarding the platform disturbance can be posted below.