Support tickets

Create a support ticket to request for information, changes or report an issue

The Support tickets page provides you with an interface to our IoT Service Desk. This is a click out to ServiceNow to allow you to raise and edit tickets.

Support Tickets do provide Modular and Tailored subscriptions with an interface to our IoT Service Desk.

For Freemium and Explorer subscriptions we would like to refer you to Contact Support as described on the Support page via the link below.

If you have non-urgent technical questions and want to contact a specialist directly, this method can also be used by Modular and Tailored users.

To open the link and create a ticket you need the permission as shown below. Do you not have these rights? Then ask an administrator within your organization to assign this to your account in MijnKPN Zakelijk.

Need support now?

Click the method that matches your subscription below to contact us right away.

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Contact a specialist

Ask for support when you have a Freemium or Explorer subscription

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Contact our Support Desk

Raise a ticket when you have a Modular of Tailored subscription

Like to read the Contact Support manual first? Click on the Support link below.

Support

Support tickets

Support tickets can be accessed via the following options.

  1. Click on Support Tickets in the menu

  2. Click on the Support Tickets tile

All items with the click out icon below will be opened in a new tab in another application. Don't worry, we use Single Sign On so you can continue working without logging in.

Support Tickets
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