# Support tickets

The Support tickets page provides you with an interface to our IoT Service Desk. This is a click out to **ServiceNow** to allow you to raise and edit tickets.

{% hint style="info" %}
**Support Tickets** do provide Modular and Tailored subscriptions with an interface to our IoT Service Desk.

For **Freemium** and **Explorer** subscriptions we would like to refer you to **Contact Support** as described on the Support page via the link below. 

If you have non-urgent technical questions and want to contact a specialist directly, this method can also be used by **Modular** and **Tailored** users.
{% endhint %}

{% hint style="info" %}
To open the link and create a ticket you need the permission as shown below. Do you not have these rights? Then ask an administrator within your organization to assign this to your account in **MijnKPN Zakelijk**.

<img src="/files/YCtf9rjcjPg0KAZH7H04" alt="" data-size="original">
{% endhint %}

## Need support now?

Click the method that matches your subscription below to contact us right away.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Contact a specialist</strong></td><td>Ask for support when you have a Freemium or Explorer subscription</td><td></td><td><a href="/files/NumxtnJTYkse1TvBcDPf">/files/NumxtnJTYkse1TvBcDPf</a></td><td><a href="https://portal.kpnthings.com/support/form">https://portal.kpnthings.com/support/form</a></td></tr><tr><td><strong>Contact our Support Desk</strong></td><td>Raise a ticket when you have a Modular of Tailored subscription</td><td></td><td><a href="/files/KwikumDTqqhlZhgTKjxz">/files/KwikumDTqqhlZhgTKjxz</a></td><td><a href="https://kpnbm.service-now.com/">https://kpnbm.service-now.com/</a></td></tr></tbody></table>

Like to read the **Contact Support** manual first? Click on the **Support** link below.

{% content-ref url="/pages/uHWexVn4c1Y6FugvBhLn" %}
[Support](/kpn-things/the-portal-explained/support.md)
{% endcontent-ref %}

## Support tickets

Support tickets can be accessed via the following options.

1. Click on **Support Tickets** in the menu
2. Click on the **Support Tickets** tile

{% hint style="info" %}
All items with the **click out** icon below will be opened in a new tab in another application. Don't worry, we use **Single Sign On** so you can continue working without logging in.

<img src="/files/o8sTish2hGTYrjTNL2ZG" alt="" data-size="line">&#x20;
{% endhint %}

<figure><img src="/files/4qZWj0sv8C2Iyu8Q3VEn" alt=""><figcaption><p>Support Tickets</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kpnthings.com/kpn-things/the-portal-explained/support/support-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.