> For the complete documentation index, see [llms.txt](https://docs.kpnthings.com/kpn-things/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kpnthings.com/kpn-things/the-portal-explained/support/support-tickets.md).

# Support tickets

Create a support ticket to request for information, changes or report an issue

The Support tickets page provides you with an interface to our IoT Service Desk. This is a click out to **ServiceNow** to allow you to raise and edit tickets.

{% hint style="info" %}
**Support Tickets** do provide Modular and Tailored subscriptions with an interface to our IoT Service Desk.

For **Freemium** and **Explorer** subscriptions we would like to refer you to **Contact Support** as described on the Support page via the link below. 

If you have non-urgent technical questions and want to contact a specialist directly, this method can also be used by **Modular** and **Tailored** users.
{% endhint %}

{% hint style="info" %}
To open the link and create a ticket you need the permission as shown below. Do you not have these rights? Then ask an administrator within your organization to assign this to your account in **MijnKPN Zakelijk**.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FgTOZIbtnEDTO3qEkPkGn%2Fclick%20out%20self%20service%20portal_22102024.png?alt=media&amp;token=3eda19f7-f619-4740-84eb-51f4967073b7" alt="" data-size="original">
{% endhint %}

## Need support now?

Click the method that matches your subscription below to contact us right away.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Contact a specialist</strong></td><td>Ask for support when you have a Freemium or Explorer subscription</td><td></td><td><a href="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FRMEelCkLn919dfMV6wYt%2Fsupport%20contact%20support_211024.png?alt=media&amp;token=d9ebcee6-75f0-493c-ad57-508e779afa13">support contact support_211024.png</a></td><td><a href="https://portal.kpnthings.com/support/form">https://portal.kpnthings.com/support/form</a></td></tr><tr><td><strong>Contact our Support Desk</strong></td><td>Raise a ticket when you have a Modular of Tailored subscription</td><td></td><td><a href="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FUYCZPf3gEPg5LZlSWHCo%2Fsupport%20support%20tickets_211024.png?alt=media&amp;token=2b5f5872-edc8-4bd3-abaa-b85953936839">support support tickets_211024.png</a></td><td><a href="https://kpnbm.service-now.com/">https://kpnbm.service-now.com/</a></td></tr></tbody></table>

Like to read the **Contact Support** manual first? Click on the **Support** link below.

{% content-ref url="/pages/uHWexVn4c1Y6FugvBhLn" %}
[Support](/kpn-things/the-portal-explained/support.md)
{% endcontent-ref %}

## Support tickets

Support tickets can be accessed via the following options.

1. Click on **Support Tickets** in the menu
2. Click on the **Support Tickets** tile

{% hint style="info" %}
All items with the **click out** icon below will be opened in a new tab in another application. Don't worry, we use **Single Sign On** so you can continue working without logging in.

<img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2Fa3oCzsvyYpdYqEJijo45%2Fclick%20out_22102024.png?alt=media&amp;token=d560f20a-88bb-43a6-9bc5-7aedf92a3ada" alt="" data-size="line">&#x20;
{% endhint %}

<figure><img src="https://1453626848-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6RrePMSAjRvOgcHjMBZ%2Fuploads%2FDRidWbG5OM7iZVZ5fcLo%2Fsupport%20support%20tickets_161024.png?alt=media&amp;token=b45ebad0-05ce-4435-9094-0acdd59fed11" alt=""><figcaption><p>Support Tickets</p></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.kpnthings.com/kpn-things/the-portal-explained/support/support-tickets.md?ask=<question>&goal=<user_goal>
```

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