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  1. THE PORTAL EXPLAINED
  2. Support

Service reports

Is our service up to standards

PreviousReal-time statusNextDocuments

Last updated 7 months ago

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The Service reports page provides in an overview of the availability of our service per month.

  1. Click on SLA Reports in the menu for an overview of the availability of our services

  2. Click on the calendar icon to choose another month to see report history

  3. Click on the info icon for a brief explanation of the key performance indicator (KPI)

  4. Click on a specific service for more report details on performance history

  5. Shows the service level of a specific service for the selected month

Do you have a Modular or Tailored subscription? See your Service Level Agreement for the agreed availability.

Report details

The report details show more report details on performance history.

  1. Choose a from date and to date to present the graphs for a certain period

  2. The KPI Value is the measurement of an availability for the specific month

  3. The KPI Norm is the standard we strive for and use as minimum availability standard

  4. Click SLA Report overview to go back to the Service reports page

Service Reports
Report details