Real-time status
Check the operational status of our platforms in case of issues
The Real-time status page provides you with the current operational status of our platforms.
Click on Incidents in the menu for an overview of the status of our platforms
If Overall status is OPERATIONAL all underlaying items are functional
All major incidents are shown in the overview with one of the statuses below
Investigating
Under investigation but no cause has yet been found
Identified
We found the cause, we are going to apply a fix
Monitoring
We applied a fix and monitor if the platform remains stable
Resolved
Everything is working fine again
Closed
All operational actions are done, we have taken up the learnings to improve our services
This is the date and time of the last update of the incident
The information on this page is also available on statuspage.kpnthings.com in case the Things Portal itself is inaccessible and also more detailed updates on the incident are available
Scroll down on the Real-time status page to check what subsystem is impacted.
You don't like the Unicorn icon? We don't blame you! It's our daily reminder to provide our Developers with clear specifications to enable them to build a great platform ;-) .
Subsytem details
Below the KPN Things Incidents overview more details are available to show which service has been affected.
Cisco Control Center API
There is a disruption to the API, please use Cisco Control Center as a workaround when possible
Cisco Control Center Portal
There is a disruption at the Cisco Control Center portal, please use Things Portal as a workaround when possible
KPN Things API
There is a disruption to the API, please use KPN Things Portal as a workaround when possible
KPN Things Engine
There is a disruption of the KPN Things backend that results in not receiving data for customers that use Flows
There is no workaround available for Freemium, Explorer and Modular subscriptions. In this case M2M data will be lost. LoRa data will be buffered and forwarded after the incident is resolved.
KPN Things Portal
There is a disruption to the user interface of Things Portal, please use the KPN Things API when possible or wait with making changes until the incident is resolved
LoRa Connectivity
There is a disruption of the whole or a large part of the LoRa network
There is no workaround available for LoRa network interuptions. Depending on the type of disruption, it may be possible that data will still be delivered after the incident is resolved.
M2M Connectivity
There is a disruption of the whole or a large part of the M2M networks of KPN in the Netherlands
M2M Roaming Connectivity
There is a disruption in the roaming domain or with a roaming partner.
There is no workaround. We are aware of the impact of disruptions in the domain of our roaming partners for you as a user. We report this as an incident to our partner to solve the issue.
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