Real-time status

Check the operational status of our platforms in case of issues

The Real-time status page provides you with the current operational status of our platforms.

1. Click on Incidents in the menu for an overview of the status of our platforms

2. If Overall status is OPERATIONAL all underlaying items are functional

3. All major incidents are shown in the overview with one of the statuses below

---

Investigating

Under investigation but no cause has yet been found

Identified

We found the cause, we are going to apply a fix

Monitoring

We applied a fix and monitor if the platform remains stable

Resolved

Everything is working fine again

Closed

All operational actions are done, we have taken up the learnings to improve our services

---

1. This is the date and time of the last update of the incident

2. The information on this page is also available on statuspage.kpnthings.com in case the Things Portal itself is inaccessible and also more detailed updates on the incident are available

Scroll down on the Real-time status page to check what subsystem is impacted.

Subsytem details

Below the KPN Things Incidents overview more details are available to show which service has been affected.

---

Cisco Control Center API

There is a disruption to the API, please use Cisco Control Center as a workaround when possible

Cisco Control Center Portal

There is a disruption at the Cisco Control Center portal, please use Things Portal as a workaround when possible

KPN Things API

There is a disruption to the API, please use KPN Things Portal as a workaround when possible

KPN Things Engine

There is a disruption of the KPN Things backend that results in not receiving data for customers that use Flows

There is no workaround available for Freemium, Explorer and Modular subscriptions. In this case M2M data will be lost. LoRa data will be buffered and forwarded after the incident is resolved.

KPN Things Portal

There is a disruption to the user interface of Things Portal, please use the KPN Things API when possible or wait with making changes until the incident is resolved

LoRa Connectivity

There is a disruption of the whole or a large part of the LoRa network

There is no workaround available for LoRa network interuptions. Depending on the type of disruption, it may be possible that data will still be delivered after the incident is resolved.

M2M Connectivity

There is a disruption of the whole or a large part of the M2M networks of KPN in the Netherlands

M2M Roaming Connectivity

There is a disruption in the roaming domain or with a roaming partner.

There is no workaround. We are aware of the impact of disruptions in the domain of our roaming partners for you as a user. We report this as an incident to our partner to solve the issue.